5 Ways to Keep Good Client Relations During Construction Work
By Nathan | Posted on December 22nd, 2014
Your bid was chosen, all contracts have been signed, and you're all set, right? After all, if the job comes in on time and budget, and the final product is quality work, the client certainly should have no complaints about your firm's performance.
You'd be surprised. And you don't want to make the owners unhappy. After all, this current client is both a potential future one and an excellent reference as well. A surprising component of construction work is public relations. And one of the golden rules of PR is the Golden Rule; "Do unto others as you would have others do unto you". And how would most us like to be treated in the workplace? With professionalism, courtesy, and honesty at all times. And, probably especially importantly in the construction industry, patience. So how are some ways to offer all of this to clients and insure that they do unto to us?
- RakenMany clients, especially where government contracts are concerned, now require daily reporting from contractors. The topics they want to see covered can range from who attended that daily safety meeting, to site notes. With the Raken app, professional reports can be produced from the field using construction software that shows clients:
- HD images that show site work in progress
- Daily notes
- Work logs
- Safety concerns
With this app, the days of a construction site supervisor frantically filling out forms at the end of the day and hoping his "chicken scrawl" can be read are over. Not only are daily reports produced with the Raken app far more professional than in the past, they're far more accessible, too, as data can be transmitted quickly to both computers and devices.
Power To The PeopleIf it is going to be necessary to turn off a structure's access to electricity, water, heat, and yes, even the Internet, at any time during the project, the client in construction should be made aware of this well before work begins. If it's possible to offer some compensation during this outage, like bringing in portable generators, contractors should do so. To keep a great client contractor relationship.
SHHH!Can that very noisy or otherwise disruptive work be scheduled for times when the client's employees (or residents) aren't around? If not, again give adequate warnings.
2. Be A Good NeighborThis can vary depending on the location of the work project, but in residential and high density business neighborhoods, it's important to keep site trash and debris from accumulating. And it's amazing how impressed both residential and business clients are with site workers who take the time to clean up after themselves on a daily basis.
- Safety First, Safety AlwaysSafety plans in place before work begins is now a requirement, not an option for most projects, but going that extra mile is always appreciated. So make sure that even unlikely hazard sites are well marked with signs and flagging. Also make sure that your site stocks adequate supplies of hardhats, goggles, and gloves not just for site workers, but for visitors both expected and unexpected.