By Stephanie | Posted on
From the very beginning, our goal was to create the most user-friendly field management solution on the market. We aimed to design a mobile field reporting tool that took just minutes to get started, and was so simple, it could be used simultaneously to walking the jobsite. Seven years later, we've heard it from hundreds, if not thousands, of customers that our software is the easiest to use construction management platform they've ever tried. This week, major software review website G2 has confirmed what we already knew. In their Winter 2020 Report for Construction Management Software, Raken has ranked at the number one spot for usability.
The usability index factors in ease of use, ease of administration, and how well the software meets requirements. These scores come from customer reviews, where they rate these usability factors through survey questions.
When we conduct research in the field, one of the biggest pain points we continuously hear about is the time it takes to set up and implement most new software. That's why we designed Raken as a pick-up-and-go solution, with most users getting the hang of the app within an hour or less. Instead of spending weeks or even months trying to set up new software solutions, Raken offers seamless onboarding, so everyone can get going right away. It seems that this a fan-favorite, and that reflects with a second place ranking for Construction Management Implementation in G2’s report.
One of our guiding principles as a company has always been "you get what you give," and in the case of our customer relationships, we feel that this rings true. Every single Raken team member aims to give customers the best possible experience that they could have with our app, starting with the very first day of their trial, to signing on, and with the training process and beyond. Our hard working Customer Success team begin their relationships with our customers as soon as they officially sign up, providing in-depth training and onboarding. They also help provide support any time a customer has any questions or concerns about the app. And of course, they do it all with smiles on their faces. The relationships our team has built with our customers also reflect in G2's report, with Raken earning the number three spot on the list.
A product with great customer support that’s both easy to use and easy to implement is meaningless if it doesn’t show results. Not only is our software user-friendly, but our customers actually get what they need out of it, and get their money’s worth. In fact, we include an ROI calculator on our website just to show how much money can be saved by switching over to Raken’s intuitive platform for daily reporting, time cards, production tracking, safety, and more. When our customers tell us that they have saved money by using our product, and that the features offer exactly what they were looking for, the only better compliment we can receive is if they recommend Raken to friends in the industry. That’s why our third place spot on the G2 Construction Management Results Index means so much to us.
In addition to topping the G2 Winter 2020 Construction Management Software Report, Raken was also named a FrontRunner by Software Advice. This title is given to companies given the highest ratings in their categories, and shows that Raken is among the very top construction management platforms.
A Team Effort
To make the top three in all four categories for the G2 Winter 2020 Construction Management Software Report, and to be named a FrontRunner by Software Advice are such great ways to end a fantastic year, and the team at Raken is honored to be listed alongside such powerful industry players. We are so proud to provide a service that is easy to use and implement, and gets the results construction firms are looking for. The fact that our customer relationships have scored so high on this report is a true testament to the hard work and dedication of our Customer Success team. Thank you to all our customers who participated in reviewing Raken on G2 and Software Advice this year! We couldn't have gotten to where we are today without your support.
To learn more about G2's methodologies for rating and ranking software, see here.