Raken Helps Alta Construction Drive Repeat Business
By Evan | Posted on December 4th, 2018
One of the things we love most about working in the construction industry is just how diverse it is. That's why, whenever we gather a story from a Raken user in the field, we are constantly surprised and excited by the unique ways that innovative companies have discovered to use the app. We also figured that sharing them could give anyone interested in the business of construction some ideas that they could apply in their own business to succeed. Take the story of how Alta Construction, a full-service national construction firm based out of Corona, CA, uses Raken to build relationships and drive repeat business with their clients.
Driving Repeat Business with Construction Daily Reporting
A customer since 2016, Alta coordinates data for clients around the country on some of the largest projects in the nation. Their responsibilities include gathering project updates, photos, and other documentation into a single place. Moreover, they are also required to check all that documentation to ensure that it is actually usable by the project stakeholders. Finally, they place all of the materials where they can be accessed in a timely manner by anyone who should need to use them.
Ultimately, Alta's goal is to provide transparency and clarity into the construction process no matter how large or complicated the project. That's why Alta uses Raken, which allows them to communicate quickly and efficiently with its clients no matter where they are, thus providing an unprecedented level of transparency and accountability that keeps their customers coming back for more.
“Working with Raken has been a game-changer for our clients and us,” said Tyler Guith, general superintendent for Alta. “From manpower tracking to daily reports, our clients can keep track of every single task in a project because all the data is logged. And it’s so simple to use that everyone involved in a project, no matter their job title or experience, is embracing it, and that’s allowed us to upgrade our workflows consistently, across the board.” For Guith and his team, the ease-of-use built into Raken has allowed them to upgrade their workflows and communicate effortlessly with their clients all while saving time in the field.
Improving Client Relationships in Construction
Raken enhances the relationships between contractors and their clients by increasing the communication and data flowing between them. Raken’s time-saving benefits help contractors capture more data in less time, and its convenient, easily accessible dashboard provides a transparent, up-to-the-second record of the project.
“We had a completely different experience with Alta,” said Troy Stevens, Director of Facilities and Capital Projects at Wedgewood Weddings. “They sent us Raken daily reports every single day of the project, and the detailed data they provided helped us build trust and stay up-to-date with project updates. We felt like we were on site.”
Utilizing Raken to build trust and relationships with their clients helps Alta jump to the top of the list for bids on future projects. In so doing, they've discovered a new way to use the daily reports that they were filling out already. They’ve found that detailed daily reports have been one of the key drivers in getting new clients and acquiring repeat business.
“Alta needs to be focused on construction, so communicating with their clients should be as seamless and fluid as possible,” said Raken CEO and Founder Kyle Slager. “We’re committed to helping contractors like Alta coordinate field data quickly, accurately, and efficiently so they can set themselves apart by providing their clients a superior experience.”
About Alta Construction, Inc.
Alta Construction Inc. (ACI) is a full-service, national construction firm with expertise in retail, corporate interiors, hospitality, shopping centers, and shell & core construction.