We’re here to support you
Our team is here to help you get the most out of Raken, in whatever way works best.
Our support, by the numbers
Our team is dedicated to answering your questions quickly—and works with you to solve any problem.
Award-winning service and onboarding
We're honored to be a Stevie Award Winner for Customer Service two years in a row for 2021 and 2022. This reflects our consistent commitment to ensuring every customer and team member feels supported, and gets the personalized training they need for success from the start.
What customers are saying
...Goes the extra mile.
"Christian is an absolute ROCK STAR in my eyes. He always has the answers and goes the extra mile to ensure a bonehead like me understands the solution."
...Got me to where I needed to be.
"She was patient, stayed on the conversation and didn't dump the conversation when I delayed in answering OR after she answered the original question. She eventually got me to where I needed to be. Thanks so much!"
...Quick to respond and super helpful!
"Always quick to respond and super helpful! The support of this software is one of the best things about it!"
We love what we do
"One of my favorite mottos is 'Do it with passion or not at all' and our team lives that. We are always happy to help our customers and there is no question too big or small. Nobody is just a phone number that calls, or a name that chats in, they're all people that we want to make the day easier for."
-Betzi Nimeth, Customer Support Lead
"Our customers' success is mutual to our own. With that in mind, thinking about everything from the customers perspective is our highest priority while guiding them to success on our platform"
-Tim Smith, Customer Success Manager
"My favorite part of working in customer success at Raken is witnessing that moment during a training session when everything just “clicks” and my customers see how seamlessly everything works together between the mobile app and the office. “That was so easy” are my favorite words to hear during a training session."
-Ashley Zeller, Customer Success Manager
Want to learn more about our support?
Let's connect and we'll show you how we can help.