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Raken

We’re here to support you

Our team is here to help you get the most out of Raken, in whatever way works best.

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Article hub

Check out our self-service help center for articles, videos, walkthroughs, and more.

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Live chat

Support Phone: 866-438-0646

Sales Phone: 858-290-4477

Hours: Monday–Friday 7:00 AM to 4:00 PM PT

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Our support, by the numbers

Our team is dedicated to answering your questions quickly—and works with you to solve any problem.

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2m45s

Median response time
(industry avg. is 8 hours)

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93.2%

CSAT score
(customer satisfaction)

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1.5h

Average time to resolution
(industry avg. is 24 hours)

Award-winning service and onboarding

We're honored to be a Stevie Award Winner for Customer Service three years in a row for 2021, 2022, and 2023. This reflects our consistent commitment to ensuring every customer and team member feels supported, and gets the personalized training they need for success from the start.

Stevie awards.

What customers are saying

...Goes the extra mile.

"The Customer Support team is full of absolute ROCKSTARS in my eyes. They always have the answers and go the extra mile to ensure a bonehead like me understands the solution."

...Got me to where I needed to be.

"She was patient, stayed on the conversation, and didn't dump the conversation when I delayed in answering or after she answered the original question."

...Quick to respond and super helpful!

"Always quick to respond and super helpful! The support of this software is one of the best things about it!"

We love what we do

“I like trainings because every company is set up differently. There is not just one way to use Raken, every company is unique and I love figuring out the best way for them to maximize their usage on our platform.”

–Jack England, Customer Success Manager at Raken

Jack England.

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