Service Work Checklist
Use this checklist to capture work performed for service visits.
| Question | Response Type |
|---|---|
| 1. Service Order number: | Text Answer |
| 2. Order Date: | Text Answer |
| 3. Order Received By: | Text Answer |
| 4. Expected Start Date: | Text Answer |
| 5. Expected End Date: | Text Answer |
| 6. What is the work area? (Please provide photos.) | Text Answer |
| 7. Provide service and labor description: | Text Answer |
| 8. List materials required and associated quantities: | Text Answer |
| 9. Which workers logged hours against this task? | Text Answer |
| 10. What equipment was required to complete this task? | Text Answer |
| 11. Is the work complete? (Please provide photos.) | Yes No N/A |
| 12. GC Superintendent/Property Manager (Client) Authorization | Signature |
Download our service work checklist
Need an easy way to capture work performed during service visits? Fill out the form to download our service work checklist as an editable PDF. We’ll also email you a copy. Then, work through each checklist item to document the process in detail.
Service Work FAQs
Find answers to some of the most common questions related to service work.
In construction, the definition of service work is any work that is completed to inspect, repair, or maintain a structure.
Service work can be routine maintenance performed on a regular basis. Or, it may be scheduled as a one-off project.
Common reasons for service work include:
- Routine maintenance
- Damage repairs
- Building restorations
Routine maintenance
Regular upkeep helps maintain and preserve a structure’s functionality. A contractor may be hired to inspect a structure—or a specific part of a structure—to identify risks and correct them.
Damage repairs
When accidental damage is caused to a structure, a contractor will inspect the site and perform repairs to restore integrity.
Building restorations
Overtime, weather and use cause wear and tear. A contractor can restore or refurbish a structure to improve functionality and appearance.
Large-scale service projects require a detailed schedule, budget, and work plan. Each day, work will need to be documented through daily reports and production tracking.
In the case of routine inspections or minor repairs however, service work is often a quick task that can be completed during a single workday.
No matter the size, if you have service task to complete, follow these steps to make sure you’re keeping safety top of mind and documenting your work properly:
- Determine the service order number
- Document the details
- Assign workers
- Track progress
- Use a service work checklist
1. Determine the service order number
When you receive a service order, create a unique number to assign to the request. This will help you track the service order from receipt to completion.
2. Document the details
The more details you record about the service order, the better. Take note of who requested the service, the date the request was received, and the work area that will be affected. Describe the work that will be performed and include a thorough list of the required materials and equipment.
Once you understand the task and have a good idea of the resources you’ll need, draft a work schedule with an estimated start and end date for the service project.
3. Assign workers
Schedule the labor you’ll need to complete the service work and make sure you have enough staff available.
4. Track progress
Closely monitor progress as the service work is completed. Capture photo and video documentation for better visibility and review field reports on a daily basis to make sure the repairs or maintenance are proceeding as planned.
Share progress with the project owner and document all communications and approvals.
5. Use a service work checklist
Checklists take the responsibility of memorizing every step of the service work procedure off of your field contractors. With a checklist, they can follow the steps outlined above and fulfill all reporting requirements efficiently.
See how this checklist works in the app
There’s an easier way to find and complete construction checklists—and we’d love to walk you through it in a personalized demo. (All demos come with a free trial, too.)
