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Why Raken?

Award-Winning Support Dedicated to Your Success

Some software companies make the sale—and then you never hear from them again. At Raken, we make sure you get the hands-on training and personalized support you need to maximize ROI, ASAP.

Committed to customer success

We’re dedicated to your success, and we’ve got the numbers to prove it.

Time Tracking.

Talk to a Human

1m24s median response time

(industry average is 8 hours)

Need assistance? Not only do we offer online support tools, you can call us or chat with someone directly.

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Full-Service Support

94% Customer Satisfaction Score (CSAT)

From onboarding and personalized setup to get your team up and running quickly, to ongoing day-to-day assistance—our team of professionals are here to help.

Questions Answered

1.5h avg. time to resolution

(industry average is 8 hours)

Raken is so easy to use we don't anticipate you having a lot of questions, but when you do, we'll help you find a solution quickly so you can get back to work.

Best in the business

We're proud to be named a Stevie Award Winner for Customer Service three years in a row, and we’re consistently recognized by global software marketplace G2 in categories like ease of use and onboarding.

"There isn’t just one way to use Raken—every company is unique, and I love figuring out the best way for them to maximize their usage on our platform."

Jack E., Customer Success Manager at Raken

What customers are saying

“They always have the answers and go the extra mile to ensure a bonehead like me understands the solution."

"[My rep] was patient, stayed on the conversation, and didn't dump the conversation when I delayed in answering or after she answered the original question."

"Raken is always quick to respond and super helpful! The support of this software is one of the best things about it!"

Connect with our support

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Article hub

Check out our self-service help center for articles, videos, walkthroughs, and more.

Live chat

Support: 866-438-0646

Sales: 858-290-4477

Hours: Monday–Friday 7 AM to 4 PM PT




Why Raken?

Superior service isn’t our only advantage—see what else makes us the top-rated field management solution.

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Higher field adoption & compliance

Better visibility & insights

All-in-one app for the field

Fits in your tech stack

New to Raken and ready to get started?

We’ll set up a personalized demo to show you how Raken fits into your project management workflows.

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