We reviewed feedback from hundreds of contractors to see what challenges they were facing and why they selected Raken to solve them.
1. Reducing risk and limiting exposure
Many contractors struggled with report and time tracking compliance on a daily basis, leading to costly rework and disputes.
As a project manager for a 15-person subcontractor team said:
A lot of guys just forget to turn in their paperwork, and getting photos from the site is hit-and-miss. 3 months ago we had some bad rework done due to lack of documentation.
In modern construction, teams need tools that ensure field supervisors submit consistent, compliant records for each day on the job.
The problem
Too many disputes - Costs added up when customers couldn’t prove what happened on the jobsite
Complicated payroll regulations - Outdated time tracking methods left too much room for error
Safety incidents - Avoidable accidents were slowing down progress
Raken’s solution
An independent source of truth
Customers see Raken’s accurate daily reports, timestamped photos and videos, and real-time tracking of RFIs, submittals, and change orders as a way to provide clear visibility of progress. Their field teams love how quick and easy it is to produce detailed documentation right from the jobsite, while the office enjoys instant access to progress updates via dynamic dashboards.
And because all documentation is safely stored in one streamlined application, producing a step-by-step paper trail to defend themselves from litigation becomes a non-issue.
Proactive prevention
In addition to proof of progress, Raken also takes a proactive approach to risk management. Customers use automated time policies to help their teams stay compliant with local regulations for breaks and overtime without constant manual oversight.
They also list Raken’s comprehensive safety features (like managed checklists and observations) as a major benefit, because these preventative tools limit exposure to risk.
Key features
Daily reports
Photo documentation
Time tracking
Safety management
Project management
2. Improving operational efficiency
Using pen and paper or individual spreadsheets to track time and collect field data promotes inaccuracy and slows down progress. However, customers found many software solutions improve the quality of data captured from the field at the expense of placing greater burden on field and office staff.
Before Raken, the operations manager at a self-performing GC noted that their payroll process was "ridiculous and exhausting”:
I am spending most of Friday (and some of Monday morning) consolidating manual payroll.
This team’s goal was to eliminate spreadsheet handoffs and reduce the time the office staff spent entering, reviewing, and approving time card data.
The problem
Clunky data capture methods - Daily documentation took too much time away from project-related tasks
Office admin burden - Collecting, organizing, and translating field data bogged down office staff
Slow, inaccurate payroll - Payroll admins wasted hours on duplicate data entry and manual error correction
Raken’s solution
Less manual effort
Customers appreciate Raken’s simple but effective workflows that actually boost productivity, not hinder it.
Many contractors find that other software can be clunky and overly complex. Instead of reducing time spent on paperwork or spreadsheets, their teams waste hours working around features they don’t need.
They trust Raken as an efficient, time-saving solution for progress reporting, time and payroll, project management, safety and quality, and production tracking. They see higher adoption rates thanks to increased usability, reduced manual data entry, and automated tasks.
Award-winning onboarding and support
Raken’s customers are also seeking superior service. Another deciding factor on whether not to purchase Raken is our dedicated onboarding and support that boosts ROI and helps teams hit the ground running.
Key features
Ease-of-use and automation
Reduced manual data entry
Integrations
Dedicated onboarding
Industry-leading response times
3. Consolidating tech for value and growth
Before choosing Raken, customers frequently relied on a combination of pen and paper processes plus multiple tech platforms to encompass the entire field management workflow. That meant more expenses and less consistency.
One 30-person self-performing GC knew consolidating the various systems they used for communications between field and office staff would improve collaboration across projects and support their growth:
Our PMs are managing multiple jobs and don't have the ability to be everywhere. People are checking in using different tools and with so many active projects, it's becoming difficult to keep up with progress, photos, delays, and field issues.
Centralizing jobsite visibility and standardizing the way information is collected, stored, and shared in a single would allow businesses to scale more effectively.
The problem
Too much tech - Customers were using multiple systems for different workflows
Lack of data consistency - Reporting wasn’t standardized, and visibility across crews and projects suffered
Communication breakdowns - Not everyone had reliable access to the same information, causing confusion and mistakes
Raken’s solution
Everything you need in one place
Contractors chose Raken because it has everything they need to manage progress and communicate effectively in a single app. They want to be able to access all key features without having to pay for unnecessary extras or adding on other third-party software to close the gap.
Raken also integrates with industry-preferred systems for accounting, cloud storage, project management, and reality capture, which customers rely on to build an optimized tech stack.
Standardized reporting across crews and projects
When the goal is to prevent communication breakdowns by standardizing processes across your organization, using the same tool for daily reports, RFIs, submittals, time cards, and other functionalities keeps teams collaborative and prevents the kind of misinterpretation and disorganization that typically leads to mistakes and delays.
Contractors choose Raken so their staff will always know where to go to find their daily workflows. Plus, all data is kept together in the same format, providing a clearer view of the big picture. This means customers rely on Raken for better, more accurate insights of overall performance, to identify areas for improvement, and to grow more effectively.
Key features
Comprehensive, all-in-one field management
Consolidated workflows
Real-time activity dashboards
Cloud storage
Integrations