We’re excited to announce that we’ve been recognized by the Stevie Awards for the second year in a row!
"We are thrilled to win a 2022 Bronze Stevie Award for Best Customer Service,” said Thiago Nascimento, Raken’s VP of Customer Success. “It's an honor to work with a talented and passionate team that is 100% committed to ensuring the success of our clients."
About the Stevie Awards
The Stevie Awards for Sales & Customer Service are an international honor celebrating businesses of all sizes from a variety of industries. Nine specialized judging committees of global professionals reviewed more than 2,300 nominations from 51 nations this year.
Winners were determined by average score. They will be recognized during a virtual awards ceremony on May 11.
Stevie Awards president Maggie Gallagher Miller praised this year's nominees, saying, “The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic. The judges have recognized and rewarded their achievements, and we join them in applauding this year's winners for their continued success.”
A commitment to customer service
With a customer satisfaction score (CSAT) of 93.2%, the support team at Raken works hard to help our customers better use and understand our products.
Our industry-leading statistics show we are able to connect quickly with customers and provide solutions with little delay. We offer several ways to contact us from a live chat to phone and email, and we have a large library of help center articles available for reference.
Our construction project management app is one of the easiest to use daily reporting tools on the market. Using mobile devices, field teams can easily collect detailed information from the jobsite and share it with the office in real-time.
Our products are designed to help contractor’s meet (and succeed) productivity goals—ultimately saving companies time and money.
Connect with Raken
If you’re interested in learning more about our digital project management software for construction, schedule a demo today. Or, learn more about our Customer Success team by clicking the link below.