Raken Wins Stevie Award for Customer Service

Posted on

Raken is thrilled to announce that we are a 2021 Silver Stevie Award winner for Customer Service Department of the Year!

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees.

“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president Maggie Gallagher. “The judges have recognized and rewarded this, and we join them in applauding this year's winners for their continued success.”

Going above and beyond (with the numbers to prove it)

During the 2019-2020 period, the Raken support team addressed more than 15,000 individual requests with a median response time of three minutes. The industry average for support response time is well above eight hours. Each of Raken’s individual requests was solved within one hour and 30 minutes, compared to the industry average of 24 hours.

customer-support-stats

When our customers reach out, we make sure to respond in a timely manner. Our team may be small, but we value our customers’ experience—and work tirelessly to ensure they get the expedited support they deserve. The feedback we hear from our customers confirms it.

2020 marks our fifth year of having a customer satisfaction (or, CSAT) score over 91%. In the software industry, the average score is 79%.

Choosing a construction software goes beyond just evaluating the features and its capability. At the end of the day, you need a company that partners with you and is mutually invested in your success (and has a support team that shows it).

Supporting every customer from the start

Part of our award-winning service is thanks to our personalized onboarding and training process. Having the easiest to use app in the field makes implementing Raken a breeze, but our team is here to support any additional training needed, too.

We know that field adoption is crucial to the success of technology (and for getting the most out of your investment), so we make sure every new company that signs on to Raken is set up for success right out the gate.

We are dedicated to ensuring that every customer and team member has the support and training they need to get fully up and running on Raken within the first 90 days. When field crews are happy, so is the office because they are getting quality data collected seamlessly from the field. That’s why it’s essential to have the right training and implementation from the start.

To learn more about our award-winning support team and the ways we’re here to help companies like yours, check out our support page.