How Raken Helps Hensel Phelps Mitigate Risk and Streamline Operations

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Founded in 1937, Hensel Phelps is one of the largest employee-owned general contractors in the U.S. and one of ENR’s Top 20 Contractors of 2020. Specializing in building development, construction, and facility services, they have built their success on the value of delivering excellence in all they do, using the four pillars of the Hensel Phelps Way: people, process, partnership, and technology.

The Problem: Risk Management

As an established industry leader, Hensel Phelps has nine different offices across various regions in the U.S. With so many projects and moving pieces, having a streamlined system that could give them visibility across every region was crucial for being able to identify and mitigate any potential risk or exposure. Without quality, organized project data, it would be nearly impossible to know what’s happening on every jobsite—and to ultimately ensure they’re holding true to their promised standard of excellence.

The Solution: Better Documentation & Visibility

To help minimize risk and streamline documentation, Hensel Phelps recently made the move to roll out Raken’s field-first platform across their entire company. They’ve now successfully integrated Raken with their other technology processes for a more powerful tech stack. This not only brought them better jobsite visibility and insights across the company, but provided them with more standardized project data, too. Armed with this digital project data across every office, the company is able to better protect themselves and maintain compliance in any circumstance.

Improved Field Efficiency from Ease of Use

When it comes to knowing what’s happening on a project, this information comes directly from the field. But a company’s field data is only as strong as the tool they use to collect it, and Hensel Phelps needed a way to efficiently collect data across every project, no matter the size. “Collecting data from the field provides benefits for our construction teams, yet if our crews aren’t happy with the reporting tools they’re using, these benefits can decrease,” said Siavash Mohseni, Virtual Design Construction Manager at Hensel Phelps.

By implementing an easy-to-use tool, the field crews will adopt it more readily. Hensel Phelps has been able to optimize their field workflows—which directly translates into better reporting and processes for the office. “So far, we’ve seen increased efficiency and decreased work hours for our field staff as well as more timely reporting,” said Mohseni. Having better, real-time information from the field empowers the office to make more informed decisions, and allows them to take action to mitigate any risks or problems earlier on.

Increased Compliance With Company-Wide Adoption

Similar to ease of use, it was crucial to find a tool that the whole company could adopt with little-to-no onboarding time required. The faster they could get everyone using the same tool, the faster Hensel Phelps could see the benefits and improve their field-to-office communication.

A Raken customer since 2015, Hensel Phelps first tested the benefits by implementing it at a smaller scale—and the results spoke for themselves.

With everyone operating on the same system, Hensel Phelps is now able to measure an increase in compliance and documentation across the entire organization. Instead of spending 6 months to a year onboarding and training their staff to use a complex tool, they were able to accelerate the adoption and see a faster return on the investment. Rather than try to force adoption and wait to see the results, it became a seamless experience to add new users to their field workflows and reporting processes.

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Making Better Decisions Using Standardized Data

With the increased adoption and streamlined field efficiency, Hensel Phelps is able to see a high-level view of all their project data—without having to waste time manually entering it all in the system.

“Raken helps by simplifying and semi-automating processes and tasks which were manual. In the past we received paper reporting from our subcontractors and then had to re-enter it manually into a spreadsheet, a process that could take several hours," said Mohseni.

No matter which region or how many subcontractors they have, Raken enables Hensel Phelps to have powerful project data at their fingertips in a consistent format straight from the field. Time is money, so receiving this daily information in a standardized format means their employees can spend less time collecting and inputting it, and more time analyzing and leveraging it to better the business.

Ready to optimize your own efficiency and ROI? Like Hensel Phelps, Raken can help your company save time and collect better field insights.

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